IT Services Coordinator

Netherlands, Utrecht
Experienced Professionals
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Are you a customer-focused IT professional with a strong commitment to delivering exceptional IT services?

Your role:

As  IT Services Coordinator at Zanders, you won't be working in isolation; rather, you'll be a vital member of a team of IT professionals and a trusted external service provider. Your role will be pivotal in ensuring the triumph of our company's IT services on the global stage.

Your contribution will be the secret ingredient that enhances the efficiency, delivery, and overall effectiveness of our organization's day-to day IT operations along with working service requests, improvements and enhancements.

Key Responsibilities:

  • Serving as Service Provider Liaison: the primary point of contact between the organization and external IT service providers, ensuring that service agreements and expectations are met, and any service-related issues or escalations are effectively addressed.
  • Monitoring and enforcing Service Level Agreements (SLAs) to ensure that IT service providers consistently meet performance expectations and adhere to agreed-upon service levels.
  • Active Collaboration with the service provider on Incident Management to streamline resolution processes, minimizing service disruptions and downtime.
  • Change Management within the IT environment alongside IT project management to ensure these changes do not adversely affect ongoing operations.
  • Foster a culture of continuous improvement by learning from past experiences and applying insights to enhance future IT service processes.
  • Support in Operational IT Support as back-up for team members

Skills to be successful:

  • At least 3 years of relevant work experience in a similar position.
  • Training and experience in service management methods like ITIL, BISL.
  • Experience in SLA management and managing IT service providers.
  • Experience with and familiarity with Microsoft Cloud solutions, Office 365, SharePoint, Teams, Azure and Cloud infrastructure.
  • Preferable experience in IT security policies and configuration.
  • Understanding of ISO27001 processes.
  • A pro-active, inquisitive, service-oriented attitude where you think in terms of possibilities.
  • Experienced in clearly and effectively communicating  with stakeholders regarding service performance, incidents, and changes.
  • You are a natural problem solver, flexible and have an open personality.
  • Excellent command of the English language and preferably Dutch or German
  • You are preferably living in the region Utrecht or otherwise available to work from our Head Office 50% of your time.

We offer:

  • A hybrid work environment, that promotes a healthy work-life balance,
  • Allowance to set up your home office in an ergonomically responsible way and an internet allowance,
  • Mobility budget to cater your commuting needs,
  • Participation in the Zanders bonus scheme,
  • Secure your future with a pension scheme,
  • 29 paid holiday days,
  • A laptop and an iPhone,
  • An entrepreneurial culture that values personal development, with ample room for initiatives,
  • Expertise in your chosen field, building skills rapidly alongside diverse clients and consultants,
  • A truly collegiate environment with enthusiastic and helpful colleagues, fostering career excellence in Treasury, Risk or Technology,
  • An international and fun working environment,
  • Cultural night events, annual Zanders's trip to a (surprise) location in Europe and many more exciting experiences to come!

About Us:  Progress your career with Zanders. 

We are a global financial consulting firm focused on Treasury, Risk and Technology. From our HQ in the Netherlands, we have been expanding our presence in Europe, UK, USA, and Asia. For 30 years we have been providing innovative solutions embracing the latest technological advancements to multinational corporations, financial institutions, public sector entities and NGOs. We go beyond conventional boundaries, delving into new market segments to uncover untapped opportunities. As pioneers in Environmental, Social, and Governance (ESG) principles and practices, we support our clients to achieve their ESG goals.

At Zanders we invest in our people for an inclusive atmosphere, where freedom, fun, and collaboration are pivotal and set us apart, defining our success. We believe that diversity, equity, and inclusion (DE&I) are essential to establish a strong and sustainable business, fostering a culture that values and respects diversity in all forms. Zanders is not just a workplace – it is a supportive community. 

We invite those who share our passion for collaboration, growth, and positive impact to join us on this journey. If you're in search of a workplace which nurtures personal and professional development, Zanders is the perfect fit for you. 

Join us as we continue to shape the future of consultancy, making a meaningful impact in the world of Treasury, Risk, and Technology! 

By applying for a role at Zanders, you give us approval to use and retain your personal details. Considering Zanders’ nature of enterprise, you are expected to behave to a high moral standard. A Pre-Employment Screening (PES) by a third party is part of the application process. 


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