IT-Services Project Coordinator

Netherlands, Utrecht
Permanent
Experienced Professionals
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Are you a customer-focused IT-Services professional with a strong commitment to delivering exceptional IT services? If so, we have an exciting opportunity for you to join our team and play a key role in ensuring seamless IT support for our employees and offices worldwide.

At Zanders, we're not just any consulting firm; we're a global force with our headquarters nestled in the vibrant city of Utrecht. Our IT Services division isn't just limited to one location – we've extended our tech-savvy support worldwide, with branches in Zurich, London, Antwerp, Frankfurt, Stockholm, New York, and Tokyo.

Step into the role of our IT-Services Project Coordinator, the essential component in our dynamic IT framework. As part of a collaborative team comprising three proficient IT experts and a reliable external service provider, you'll play a crucial role in overseeing the growth of our expansive IT ecosystem. Your contribution will be instrumental in securing the success of our company's IT services on a global scale. Embark on this thrilling journey with us!

Your role

As the IT-Services Project Coordinator, your role is pivotal in the comprehensive oversight and management of diverse IT projects within the organization along with acting as Service Coordinator with external vendors and partners. This encompasses meticulous project planning, involving the definition of scope, establishment of timelines, budget formulation, and strategic resource allocation.

Your responsibilities extend to the identification and proactive management of potential risks and issues, ensuring the project stays on course. Handling changes in project scope, you assess their impact and make informed decisions to prevent scope creep. Clear and effective communication with stakeholders is paramount, achieved through regular updates, reports, and status meetings.

But that's not all – this role thrives on meaningful connections. You'll be the bridge, connecting with employees and stakeholders spread across our international locations. It's not just about the day-to-day grind; you'll be thrown into the exhilarating world of complex service requests and even be a star in the spotlight during IT project deliveries.

Your active contribution extends to enhancing the overall efficiency and effectiveness of the organization's IT operations within a dynamic environment. Collaborating with IT Service Management, you play a crucial role in delivering top-notch IT services to the business.

Key responsibilities include:

  • You will act as Project Lead and guide IT projects from initiation to completion, ensuring that they are executed efficiently and within the defined scope, timeline, and budget.
  • Risk Management and issues associated with IT projects and implement mitigation plans to minimize disruptions.
  • Ensure that project deliverables meet quality standards and are in accordance with our environment, ensuring seamless collaboration and delivery of services.
  • Maintain effective stakeholder communication at all levels, providing regular updates and reports on project progress.
  • Foster a culture of continuous improvement by learning from past projects and applying insights to enhance future IT project management processes.
  • Serving as Service Provider Liaison: the primary point of contact between the organization and external IT service providers, ensuring that service agreements and expectations are met, and any service-related issues or escalations are effectively addressed.
  • Change Management within the IT environment alongside IT project management to ensure these changes do not adversely affect ongoing operations.

Skills to be successful

  • At least 3 years of relevant work experience in an IT-Services environment.
  • Experienced in working with external service providers and suppliers
  • Training and experience in project management techniques, such as Agile Scrum and Prince 2, are essential.
  • Applying relevant methodologies such as Kanban, Lean Six Sigma or Critical Path Method (CPM) are preferred.
  • A pro-active, inquisitive, service-oriented attitude where you think in terms of possibilities.
  • Furthermore, you are problem solving, flexible and have an open personality.
  • Excellent command of  English and preferably Dutch.
  • You are currently residing in The Netherlands, preferably living in the region Utrecht.

We offer in return

At Zanders you will of course enjoy attractive conditions of employment: a good salary, a nice number of holidays and a company bonus. But there is more to look forward to.

Will you be working at Zanders? Then we will offer you:

  • A brand new office is located next to the Central Station Utrecht and is easily accessible by public transport.
  • A lot of space for tailor made training and courses (Personal Development).
  • In this position, we consider presence in the office a must, but we offer flexible working hours (working from home only in exceptional situations).
  • An ambitious, service-driven work environment where innovation is the key.
  • A role with a lot of responsibility, autonomy and the possibility to develop yourself further in IT.
  • And on top of it, enthusiastic and helpful colleagues, good coffee, an annual Zanders trip to a (surprise) location in Europe and other social activities.

Who we are:

We are a leading international consultancy firm focused on Treasury Management, Risk Management and Corporate Finance. From our locations in the Netherlands, Belgium, United Kingdom, Switzerland, Nordics, United States, South Africa, Germany, Middle East and Japan, our 300+ consultants service Corporates, Financial Institutions, Public Sector entities and NGO’s. We have a strong ambition to further expand our business in the near future.

With the recent investment of our strategic partner, MML Capital and the recent acquisition of Fintegral,  Zanders aims to expand its capabilities and teams in existing international markets and enter new markets/segments. We are therefore looking for candidates like you to join us on that growth journey.

We believe that developing our people by investing in them and by sharing knowledge and experiences sets us apart and is the key to our success. That is why we create an inspiring work environment and foster our open, family atmosphere in which freedom, fun and collaboration play an important role

By applying for a role at Zanders, you give us approval to use and retain your personal details. Taking into account Zanders’ nature of enterprise, you are expected to behave to a high moral standard. A Pre-Employment Screening (PES) by a third party is part of the application process.

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